cuanjp92Privacy Policy
This page describes what we collect when you use cuanjp92 and how we keep that data protected. We collect your email, phone number, and identity information during account signup so we can verify your age and comply with local anti-money-laundering regulations. We also collect transaction data when you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, e-wallet—and gameplay logs when you play our live-dealer tables, slots, and sportsbook.
We at cuanjp92 do not sell your data to third parties. We use it to operate your account, process payments, detect fraud, and improve our service. Your payment details remain encrypted and are processed only through PCI-compliant payment gateways. Your game history and account balance are stored on our secure servers and are accessible only to you and our support team when you request assistance.
This policy explains our data collection, storage, third-party processors, your rights, and how to contact us if you have privacy concerns.
What we, cuanjp92collect and why
Account and identity data
When you create a cuanjp92 account, we collect your phone number, email address, and full name. We also collect proof of identity—such as your national ID card, passport, or driver's license—during signup or before your first withdrawal. We use this data to verify your legal age, prevent duplicate accounts, and comply with Indonesian anti-money-laundering requirements. This verification process is mandatory and applies to all cuanjp92 users regardless of location (Jakarta, Surabaya, Bandung, Medan, Semarang).
We store this data on encrypted servers and access it only when necessary—for example, when you contact our support team or when we detect suspicious account activity. We do not share your identity details with third parties except when required by law or regulatory investigation.
Payment and transaction data
When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we collect your transaction details—amount, method, timestamp, and your payment provider's reference number. We do not store your full credit card number, bank account number, or payment password. Your payment card data is processed by PCI-compliant third-party payment gateways and never stored on our servers.
We retain transaction logs for accounting and dispute resolution. If you dispute a deposit or withdrawal with your bank, we provide your cuanjp92 transaction record to support the investigation. We keep these logs for seven years to comply with financial record-keeping standards.
We encrypt payment data in transit and at rest
Our cuanjp92 platform uses HTTPS encryption for all connections. Payment processors apply their own encryption standards. Your payment details are never visible to our platform team—only transaction reference numbers and amounts.
Gameplay and account activity data
We log every action on your cuanjp92 account—login times, game rounds played, stakes wagered, outcomes, and payouts. This data helps us detect suspicious activity, investigate disputes, and provide customer support. If you contact us about a missing payout or a game result, we review your gameplay logs to verify what happened.
We also collect basic device information—your app version, phone model, and operating system—to diagnose technical issues. We do not collect your location, contacts, or any data outside the cuanjp92 app.
Cookies and tracking data
Our cuanjp92 website and app use cookies and session tokens to keep you logged in and remember your preferences (preferred payment method, video quality setting). These cookies expire when you log out or after 30 days of inactivity. We do not use cookies to track you across other websites or apps.
We do not employ third-party analytics trackers that follow you outside cuanjp92. Our internal analytics measure app performance (crash rates, load times, feature usage) only to improve our service.
Our cuanjp92 data handling and third-party processors
Third-party payment processors and data sharing
We partner with payment processors to handle QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer transactions. These processors operate under their own privacy policies and PCI-DSS compliance standards. We share only the minimum information needed—your name, amount, and reference—to process your transaction. We do not authorize these processors to use your data for marketing.
If you have questions about how a specific payment provider (mobile banking, local payment, etc.) handles your data, contact their support team directly. We have no control over their practices once your transaction completes.
Server location and data jurisdiction
Our servers may sit outside Indonesia. When you use cuanjp92, your data may be transferred to and stored on servers in other countries. By creating an account, you consent to this international transfer. We apply the same encryption and security standards regardless of server location.
Data retention and deletion
We retain your cuanjp92 account data as long as your account remains active. If you close your account, we keep transaction records for seven years (as required by law) but delete your personal profile data (name, email, phone) within 30 days unless a dispute or investigation is pending.
If you request deletion of your personal data, we comply except where we must retain records for legal or regulatory reasons. Send deletion requests to our support team, and we confirm completion within 15 days.
Security measures on our cuanjp92 platform
We apply industry-standard protections: HTTPS encryption, firewall protection, regular security audits, and employee access controls. Our support team has limited access to your account—they can view transaction history and gameplay logs but cannot access your password or payment details.
We do not guarantee absolute security. If we discover a data breach, we notify affected users within 72 hours and work with authorities to investigate. We recommend changing your password regularly and enabling two-factor authentication if your account offers it.
Marketing and promotional communications
We may send you promotional emails or in-app notifications about new games, sportsbook tournaments (Liga 1, Piala AFF), or seasonal offers (Idul Fitri, Idul Adha, Imlek, Nyepi). You can unsubscribe from marketing emails at any time via the link in each message. In-app notifications can be disabled in your account settings.
We do not sell your email to marketing partners. Any promotional communications come directly from cuanjp92, not third parties.
Contact us about your privacy on cuanjp92
If you have questions about how we handle your data, believe we have violated your privacy rights, or want to exercise your data rights, contact our support team via the in-app help system or email. We respond to privacy inquiries within 15 business days.
This privacy policy may be updated occasionally. We notify you of material changes via in-app alert or email. Continued use of cuanjp92 after we post changes constitutes your acceptance of the updated policy.